Privacy Policy

Effective Date: February 10, 2026

ZIEMACS AI, LLC ("ZIEMACS AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use PowerHA Copilot and related services (the "Service").

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, company name, job title, and contact details when you register for the Service.
Payment Information: Billing address and payment method details processed through our payment providers.
Support Communications: Information you provide when contacting our support team.

1.2 Information from Your Infrastructure

To provide the Service, PowerHA Copilot connects to your IBM PowerHA SystemMirror environment and may collect:

Cluster configuration data
System logs and events
Performance metrics
Resource group and application status
Network topology information

This data is used solely to provide AI-powered management, monitoring, and troubleshooting capabilities.

1.3 Automatically Collected Information

Usage Data: Features used, actions taken, and interaction patterns within the Service.
Device Information: Browser type, operating system, and device identifiers.
Log Data: IP addresses, access times, and referring URLs.

2. How We Use Information

We use collected information to:

Provide, maintain, and improve the Service
Process transactions and send related information
Respond to support requests and communications
Send technical notices, updates, and security alerts
Monitor and analyze usage trends to improve user experience
Train and improve our AI models (using aggregated, de-identified data only)
Detect, prevent, and address technical issues or security threats
Comply with legal obligations

3. AI and Machine Learning

PowerHA Copilot uses artificial intelligence to provide recommendations and automation. Regarding AI processing:

Processing Location: AI processing occurs on secure cloud infrastructure.
Model Training: We may use aggregated, de-identified data to improve our AI models. Your identifiable data is not used for training without explicit consent.
Third-Party AI: We may use third-party AI services (such as IBM Watsonx) to power certain features. These providers are contractually bound to protect your data.
Human Review: In limited cases, our team may review interactions to improve accuracy and safety.

4. Information Sharing

We do not sell your personal information. We may share information with:

Recipient	Purpose
Service Providers	Cloud hosting, payment processing, analytics, and support tools
AI Providers	IBM Watsonx and other AI services to power Service features
Business Partners	IBM and authorized resellers as part of marketplace distribution
Legal Requirements	When required by law, legal process, or to protect rights and safety
Business Transfers	In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After termination:

Customer Data is retained for 30 days to allow for export
Account information may be retained for legal and compliance purposes
Aggregated, de-identified data may be retained indefinitely for analytics

6. Data Security

We implement industry-standard security measures including:

Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
Access controls and authentication requirements
Regular security assessments and monitoring
Employee training on data protection
Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have rights including:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request your data in a portable format
Objection: Object to certain processing activities
Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@ziemacs.ai.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

ZIEMACS AI, LLC
Email: privacy@ziemacs.ai
Website: https://ziemacs.ai

13. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt out of sales (we do not sell personal information). Contact us to exercise these rights.

14. European Privacy Rights

If you are in the European Economic Area, you have rights under GDPR including those listed in Section 7. Our legal basis for processing includes contract performance, legitimate interests, and consent where applicable. You may lodge a complaint with your local data protection authority.